Terms of service
Terms and Conditions
By using our website www.goldeneffect.eu and placing an order, the user agrees to the Terms and Conditions and Terms of Use below. These terms apply to all offers and agreements of Golden Effect (hereinafter referred to as “Golden Effect”), which supplies products and/or services via the website. Please read them carefully to fully understand what you can expect from us and what obligations you have.
Article 1. Definitions
In these terms, the following definitions apply:
- Golden Effect: Established under Dutch law, based in Amsterdam, registered with the Chamber of Commerce under number 87686783, VAT number NL864369268B01.
- Website: The Golden Effect website, found at www.goldeneffect.eu, and all related subdomains.
- User/Consumer: The natural person who visits the Website or uses the services, products or information offered via the Website.
- Product(s): The hair care products offered via the Website.
- Agreement: Any agreement between Golden Effect and the Consumer, including the related services, that falls under these Terms and Conditions.
Article 2. Applicability
These Terms and Conditions apply to all use of the Website and to all agreements concluded via the Website between Golden Effect and the Consumer. By using the Website or placing an order, the Consumer fully accepts these terms. The Terms and Conditions may be changed from time to time; the most recent version is always published on the Website.
Article 3. Prices and Payment
- Prices: All prices on the website include VAT, unless stated otherwise. Golden Effect reserves the right to change prices without prior notice.
- Payment methods: Payment can be made using the payment methods offered on the website. All payments are secure and encrypted.
- Shipping costs: Shipping costs are clearly stated during checkout. These costs are paid by the Consumer, unless stated otherwise.
Article 4. Orders and Formation of the Agreement
The agreement is formed when the Consumer has accepted the offer of Golden Effect by placing an order and completing the payment. After electronic acceptance, the Consumer receives a confirmation by email. Golden Effect reserves the right to refuse an order or to set additional conditions.
Article 5. Delivery
Golden Effect delivers the products as soon as possible after receiving the order, usually within 1-3 working days. If a product is temporarily unavailable, the Consumer will be informed. Golden Effect is not liable for delays or damage during shipping, unless this is caused by Golden Effect itself.
Article 6. Right of Withdrawal and Returns
The Consumer has the right to withdraw from the agreement within 14 days after receipt, provided that:
- The product is unused, unopened and in its original packaging;
- The return costs are paid by the Consumer;
- Any gifts received are also returned if, due to the return, the order no longer meets the promotion conditions.
Return address:
Golden Effect
Camille Balystraat 7d
1087 VP Amsterdam
The Netherlands
Golden Effect recommends sending returns with a track & trace code. Refunds are made within a few days after receiving the return, via the original payment method (excluding shipping costs).
Article 7. Warranty and Conformity
Our products are carefully formulated and meet the legal requirements for quality and usability. Golden Effect guarantees that the products match the stated specifications.
The effect of hair care products depends on personal factors such as hair type, scalp condition, lifestyle and overall health. Results may vary from person to person. Golden Effect therefore cannot guarantee a specific result.
Always check the ingredients in case of possible allergies. We are not liable for unwanted reactions or a lack of effect.
In case of damage or a product defect, you can report this to us by email within a reasonable time after discovery. We will then provide a suitable solution in line with the legal provisions.
Advice about using products via our website or other channels is for information only and is not medical advice. If in doubt, always consult a doctor or dermatologist.
Article 8. Complaints Procedure
Complaints about products or services can be submitted via support@goldeneffect.eu. Golden Effect aims to respond within 5 working days. If more time is needed, the Consumer will be informed.
Article 9. Personal Data
Golden Effect processes personal data in accordance with the privacy policy published on the website. Data is only used for handling orders, customer advice and any marketing communication (for which consent is requested).
Article 10. Liability
Golden Effect is not liable for damage resulting from incorrect information on the website, incorrect use of products, or force majeure.
Article 11. Intellectual Property
All content on the website (including texts, photos, logos and trademarks) is the property of Golden Effect or its licensors and may not be used without written permission.
Article 12. Force Majeure
Golden Effect is not liable for damage resulting from force majeure, such as natural disasters, pandemics, government measures, or disruptions beyond its control.
Article 13. Final Provisions
These terms are governed exclusively by Dutch law. Disputes are preferably resolved by mutual agreement. If necessary, they will be submitted to the competent court in Amsterdam.
Contact details
Golden Effect
Camille Balystraat 7d
1087 VP Amsterdam
The Netherlands
📧 info@goldeneffect.eu
Chamber of Commerce: 87686783
VAT: NL864369268B01