HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Products

HOW OFTEN SHOULD I USE THE INTENSE GROWTH HAIR SERUM?

We recommend using the hair serum 2 times a day for 6 weeks. After 6 weeks once a day. You never rinse out the hair serum.

CAN YOU USE THE INTENSE GLOW HAIR OIL AND THE INTENSE GROWTH HAIR SERUM AT THE SAME TIME?

Yes, the Intense Growth Hair Serum is specifically designed for the scalp, while the Hair Oil is intended for the length and ends of the hair. Both products are designed to provide targeted care where you can create a complete hair routine.

CAN YOU USE THE INTENSE GROWTH HAIR SERUM ON WET HAIR AS WELL? 

The hair serum can be applied to both towel-dried hair and completely dry hair. You can use
the hair serum at different times.

DOES THE INTENSE GROWTH HAIR SERUM MAKE YOUR SCALP OILY?

no, the Intense Growth Hair Serum does not make your scalp greasy. Thanks to the patented Deep Delivery System, the hair serum is absorbed effectively. The unique combination of horse chestnut, horsetail and rosemary in the hair serum regulates sebum production on the scalp. This ensures a healthy scalp without leaving a greasy feeling.

HOW SHOULD I WASH THE HAIR TOWEL WRAP?

To maintain the quality of your Hair Towel Wrap, we recommend that you wash it inside out.

WHAT MAKES THE INTENSE GROWTH HAIR SERUM UNIQUE?

This exceptional formula uses advanced hair care technologies, including patented transport and delivery systems such as FDS
(Follicular Delivery System) and DDS (Deep Delivery System).These powerful technologies ensure that the active ingredients penetrate deep into the hair follicles and skin, effectively preventing hair loss and stimulating hair growth in both women and men.

WHAT IS THE INTENSE GROWTH HAIR SERUM GOOD FOR?

Helps prevent hair loss, stimulates hair growth and gives hair a fuller and stronger appearance

WHAT IS THE INTENSE GLOW HAIR OIL GOOD FOR AND HOW DO I USE THE INTENSE GLOW HAIR OIL?

The hair oil has multiple benefits. It moisturizes and nourishes the hair, smooths the hair surface and gives it a radiant shine. In addition, it provides easy combing, acts as a heat protector during blow-drying
and a single drop can be applied after blow-drying to reduce frizz. In
addition, the oil is suitable for a night treatment on the lengths and ends of the hair, avoiding the scalp. You can also add the oil to a hair mask during a shower for extra nourishment and care.

HOW SOON CAN I EXPECT RESULTS FROM THE INTENSE GROWTH HAIR SERUM?

Of course, results can vary from person to person, but the majority of our clients report progress within 8 weeks. Everyone is unique, so the experience may vary, but we are pleased to hear that many people are seeing positive changes in a relatively short time. If you have any questions or want to share your own experience, we are always here for you

I SEE THAT YOUR HAIR TOWEL WRAP IS MADE OF ZERO TWIST COTTON. WHAT DOES ZERO TWIST MEAN?

this 100% cotton towel combines softness and thickness for optimal absorption.

ARE THE PRODUCTS CHILD FRIENDLY?

Yes, the products are child friendly.

ARE THE PRODUCTS TESTED ON ANIMALS?

No, the products are not tested on animals.

CAN YOU USE THE PRODUCTS DURING PREGNANCY AND BREASTFEEDING?

You can safely use all of our Golden Effect products during pregnancy and breastfeeding. The products can actively contribute to hair loss during and after pregnancy.

Orders & shipping

HOW DO I RETURN MY ORDER?

If you want to return something, just contact us to get the return form. You can reach us through our contact-page, live chat, or email. Fill out the form with your order number and why you're returning the item. Then, pack it up and send it back using your preferred shipping method. Just remember, you'll cover the shipping costs.

All orders can be returned within 14 days.

Once we have received the order return, the refund will be processed within 14 business days.

ARE THERE ANY SHIPPING COSTS?

If you're in the Netherlands or Belgium, orders under €50 will have a €6.95 shipping fee, but anything over €50 ships free. For the rest of Europe, shipping is €12.95, but it's free if your order is over €120.

CAN I STILL CHANGE MY ORDER?

If you want to change your order, please send us an email to info@goldeneffect.eu. We will see what is still possible.

HOW CAN I TRACK MY ORDER?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to info@goldeneffect.eu and we will contact the shipping company.

Account Info

DO I HAVE TO CREATE AN ACCOUNT?

No, creating an account is not necessary, but we highly recommend it. Why? Well, it makes your next visit smoother, and having an account means you'll start earning Golden Points with each purchase, which can be redeemed for awesome rewards.