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Frequently asked questions
How quickly will I see results with the serum?
Use it every day for at least 6 weeks. Most customers notice progress within 6 to 8 weeks.
Which routine suits hair loss?
Scalp scrub once a week, then the Maymask 3D, and the Intense Growth Hair Serum every day.
Which routine suits itching, dandruff and flakes?
The same routine: a scalp scrub once a week, the mask and the serum. Oily scalp: Purifying. Dry scalp: Hydrating.
Will the serum make my hair greasy?
No. The formula is light and absorbs quickly.
What happens if I stop?
Newly grown hair does not fall out, but growth may slow down.
How often do I use a scalp scrub?
Once a week at most, so your scalp stays in balance.
Are the products suitable during pregnancy and breastfeeding?
Yes, you can use all our products during pregnancy and breastfeeding.
Are the products suitable for all hair types?
Yes, they are developed for different hair types and specific concerns.
When will my order be shipped?
Ordered on a working day before 16:00, shipped the same day. NL 1 to 2 days, BE 1 to 3 days, rest of the EU 2 to 7 days.
How much does shipping cost?
Free in the Netherlands from €50. Below that, €6.95.
Can I still change my order?
Get in touch as soon as possible. Whether it is possible depends on the shipping status.
How can I pay?
iDEAL, Klarna (pay later or in 3 instalments), Bancontact, PayPal, Apple Pay, Google Pay and credit card.
Can I return my order?
Yes, within 14 days, provided the product is unopened and in its original packaging.
Who pays the return costs?
Return costs are paid by the customer.
When will I get my money back?
Within a few working days after approval, via your original payment method.
How do I earn Golden Points?
Create a free account. For every euro you get 5 Golden Points.
How do I redeem points?
Log in on the Golden Points page and choose a reward: €5 off for 500 points, €10 for 1000 points or €20 for 2000 points. You get a code to use at checkout.
How do I earn extra points?
50 points for your account, 100 for a review, 50 when you follow us on Instagram, 500 on your birthday and 2000 when a friend orders through you.